Hospitality Operations

  • Program Accreditation: Diploma
  • 55 weeks – Total hours: 1,040
  • Theory: 560 hours – Internship: 480 hours

Program Overview

Jump-starting your career in the exciting hospitality industry begins with the Hospitality Operations Diploma Program. This program will equip you for entry-level positions in a fast-paced and rewarding career field within travel and tourism. After just one year of study, students will complete an internship and begin networking within the industry. For those interested in management roles, this program prepares students for Evergreen’s two-year Hospitality Management Diploma Program.

Career Opportunities

Graduates of this program can expect to be employed by hotels, motels, resorts, student residences, food and beverage facilities, and other accommodation establishments, or they may be self-employed. The Hospitality Operations program is the perfect starting point for anyone interested in exploring the hospitality industry. After successful completion of the Hospitality Operations program, students wanting to further complete Evergreen College’s Hospitality Management program will only need to complete one more year of study.

Admission Requirements

  • An Ontario Secondary School Diploma or equivalent; or be at least 18 years of age or older and pass an entry test.
  • English proficiency requirement for international students.

Graduation Requirements

To successfully meet the program outcomes the student must:

  • Achieve a minimum mark of 65% in all of the module assignments and exams
  • Achieve a satisfactory rating in the internship evaluation

What You Will Learn

The course consists of 13 modules. These modules are covered in the classroom and the internship.

  • Introduction to the Hospitality Industry
  • Managing Front Office Operations
  • Managing Housekeeping Operations
  • OPERA (Property Management System)
  • Advanced OPERA (Property Management System)
  • Managing Service in Food and Beverage Operations
  • Management of Food and Beverage Operations
  • POS (Food & Beverage point of sale)
  • Advanced (Food & Beverage Point of Sale)
  • Supervision in the Hospitality Industry 
  • Hotel and Restaurant Accounting
  • Hospitality Sales and Marketing
  • Internship: The Hospitality Operations students complete their education with 480 hours of internship experience.


The Hospitality Operations Program is approved as a vocational program under the Ontario Career Colleges Act, 2005.

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