Community Service Worker

  • Program Accreditation: Diploma
  • 52 weeks – Total hours: 1,040
  • Theory: 840 hours – Internship: 200 hours

Program Overview

If you enjoy helping people and are looking for a rewarding career, consider enrolling to study as a Community Service Worker (CSW). With an emphasis on social services, this program prepares students with sociology, psychology and other social science foundations that will enable them to counsel and assist individuals (and their families) in personal and social situations.

Career Opportunities

CSW graduates are typically employed as counselors in a variety of settings in the social work field, including mental health and domestic violence, youth facilities, halfway houses, correctional facilities, and drop-in centres. They may also find employment opportunities in a wide range of group homes appropriate to social service practice and counseling centers that serve diverse client populations.

Admission Requirements

  • An Ontario Secondary School Diploma or equivalent; or be at least 18 years of age or older and pass an entry test.
  • English proficiency requirement for international students.

Internship Requirements

  • Medical Certificate
  • Police Reference Check (Clearance) of Criminal Record
  • Standard First Aid & CPR Level C Certification

Graduation Requirements

To successfully meet the program outcomes the student must:

  • Achieve a minimum mark of 65% in all of the module assignments and exams
  • Achieve a satisfactory rating in the internship evaluation

What You Will Learn

The course consists of 20 modules. These modules are covered in the classroom and the internship.

  • Introduction to Community Service Worker
  • Essential Skills
  • Microsoft Windows
  • Inclusive Communication Skills
  • Employment Achievement Strategies
  • Basic Business Communications
  • Harm Reduction and Crisis Intervention
  • Introduction to Sociology
  • Mental Health & Addictions
  • Populations at Risk
  • Support Resources and Community Capacity Building
  • Law for Support Workers
  • Self-Care and Team Building
  • Basic Counselling Techniques
  • Solution-Focused Intervention Techniques
  • Family Development, Functions and Social Issues
  • Introduction to Psychology
  • Professional Documentation & Case Management
  • Behaviour Modification
  • Internship: The Community Service Worker students complete their education with 200 hours of internship experience.


The Community Service Worker Program is approved as a vocational program under the Ontario Career Colleges Act, 2005.

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